Customer Help

Always here to assist.

Pre-Sales

Before placing an order

Availability information is updated daily and products listed as Out of Stock are unavailable for immediate despatch. To confirm the current stock level for a product, please contact us.
Yes, an order placed online can be collected from our showroom in Rainham, Essex. However, since our stock is held in separate locations, please contact us to arrange collection beforehand so we can contact you when your order is ready for collection.
Sorry, we are unable to offer weekend delivery at present.
We offer free delivery for all orders to most U.K. postcodes.
Yes, all our prices are inclusive of VAT.
We accept all major credit and debit cards, including Visa, Mastercard and American Express.
Yes, an order placed online can be collected from our showroom in Rainham, Essex. However, since our stock is held in separate locations, please contact us to arrange collection beforehand so we can contact you when your order is ready for collection.
We use DPD Next Day, UPS Express, Parcelforce 24 and door to door van delivery services, depending upon the products ordered and your delivery postcode.
Post-Sales

After placing an order

We aim to dispatch all orders as quickly as possible, and most orders are delivered within 2 to 4 working days.

You can return an unwanted product in its original and unused condition within 14 days, kindly contact us to obtain the Returns Reference Number and instructions. Please be aware that we are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.

Unfortunately, we do not offer a returns collection service at present.

Yes, a product can be returned in person with prior appointment after obtaining the Returns Reference Number.

The VAT invoice for your order can be downloaded from your account online.

Yes, please check all products on delivery and notify us of any problems within 24 hours.

Orders are usually processed immediately and it may not be possible to change or cancel an order once it has been despatched. If you have made an error, please contact us immediately and we shall try to assist if possible.

Order confirmation emails are sent automatically, so please check your Spam or Junk folder. If you have entered an incorrect email address, please contact us.

Genuine UK Stock

Full manufacturer guarantee

Clear Pricing

All prices include VAT

Competitive Prices

Prices monitored regularly

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