Common queries answered
Frequently asked Questions
Ordering online is quick, easy and secure, and we can assist you with placing an order. However, in the interest of security, we do not accept card payments over the phone.
Yes, we can usually arrange delivery on a specific date if all items on the order are in stock. Please contact us before placing your order online to confirm.
We aim to dispatch all orders as quickly as possible, and most orders are delivered within 2 to 4 working days.
Yes, all our prices are inclusive of VAT.
We accept all major credit and debit cards, including Visa, Mastercard and American Express.
We use DPD Next Day, UPS Express, Parcelforce 24 and door to door van delivery services, depending upon the products ordered and your delivery postcode.
You can return an unwanted product in its original and unused condition within 14 days, kindly contact us to obtain the Returns Reference Number and instructions. Please be aware that we are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.
Sorry, we do not offer a returns collection service at present.
Still need help?
Get in touch with us
Due to COVID-19 related staff shortages, you may experience long waiting times while calling us. To enable us to help you efficiently, please use the form below to contact us.
9 Upminster Road South, Rainham RM13 9YS
0330 043 1254
Visitors by appointment only
Mon-Fri 9am to 5pm